Returns & Exchanges
At Splay Shoes, we want you to love every step in your new footwear, which is why we offer a 30-day window for returns and exchanges on all unworn items. We are committed to ensuring you find the perfect fit and style for your active lifestyle.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Pack Your Shoes
Place the unworn shoes in their original packaging and secure them inside a shipping box to prevent damage during delivery.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing